The website rejects my address information, what should I do?

Please check your address for any extra spaces or special characters. Remove emojis/non-Latin characters and enter "10052" in the "ADDRESS LINE 2" field (if available) . If the address still fails verification, please try another payment method or contact our customer service with a screenshot.

Can I put my ID in Address Line 1?

Only if the form has a single street field . When two lines exist, keep street in Line 1 and ID # in Line 2.

Do you accept PO Box deliveries?

No. Please use a standard street address with your ID # . Carriers may refuse PO Box delivery to warehouses.

My parcel arrived but isn’t in my dashboard—what now?

Allow 0–24 hours for check-in during business times. If it exceeds this, open a ticket with your seller tracking number and order details.

The retailer cancelled my order—could the address be the reason?

Often it’s payment verification, but address validation can contribute. Make sure your name matches , ID is present, and the phone/ZIP format follows the retailer’s rules.

How to Fill Out a US Shipping Address Correctly (With Examples)

Retailers often cancel orders due to address errors. This quick guide shows the exact US address format (with examples for Amazon & Apple), common mistakes to avoid, and best practices for smooth delivery via ShippingX.